Our Repair Process

Professional, transparent, and efficient RV repair workflow

How We Fix Your RV

Our systematic approach ensures quality results and customer satisfaction

1

Initial Contact

You contact us with your RV repair needs

2

Assessment

We evaluate the problem and provide estimate

3

Approval

You approve the work and timeline

4

Repair

Professional repair with quality parts

5

Completion

Testing, cleanup, and final walkthrough

Step-by-Step Process

What to expect when you choose Coxs RV Repair

1

Initial Contact

Getting Started

When you contact us, we'll gather important information about your RV and the issues you're experiencing. This helps us prepare for an accurate assessment.

What We Need to Know:
  • RV make, model, and year
  • Specific problem description
  • When the issue started
  • Any recent changes or work
  • Your location and accessibility
  • Preferred service method (shop/mobile)
  • Urgency of the repair
  • Insurance or warranty information

The more details you provide, the better we can prepare for your service appointment.

2

Assessment & Diagnosis

Professional Evaluation

Our certified technician will thoroughly inspect your RV to identify the root cause of the problem and any related issues that might need attention.

Diagnostic Process:
  • Visual inspection of affected systems
  • Testing with professional equipment
  • System operation verification
  • Documentation of findings
What You'll Receive:
  • Clear explanation of the problem
  • Detailed written estimate
  • Timeline for completion
  • Options for repair approach

Our diagnostic fee is applied toward any repair work you approve.

3

Approval & Scheduling

Your Decision, Your Timeline

We present you with a detailed estimate and explain your options. No work begins until you give approval, and we'll work with your schedule.

Estimate Includes:
  • Labor costs and time required
  • Parts needed with pricing
  • Any additional services recommended
  • Total cost breakdown
Scheduling Options:
  • Shop service appointment
  • Mobile service scheduling
  • Emergency/priority service
  • Flexible timing when possible

We'll provide a clear timeline and keep you informed of any changes during the repair process.

4

Professional Repair

Expert Workmanship

Our experienced technicians perform the repair using quality parts and proven methods. We keep you updated throughout the process.

Our Standards:
  • OEM or equivalent quality parts
  • Proper tools and techniques
  • Clean, organized work area
  • Safety protocols followed
Communication:
  • Progress updates as work proceeds
  • Immediate notice of any issues
  • Photos of work when helpful
  • Additional approvals if needed

If we discover additional issues during repair, we'll contact you before proceeding with any extra work.

5

Testing & Completion

Quality Assurance

Before we consider the job complete, we thoroughly test all systems and clean up our work area. Then we walk you through everything we've done.

Final Testing:
  • System operation verification
  • Performance testing under load
  • Safety system checks
  • Integration with other systems
Completion Process:
  • Complete cleanup of work area
  • Walkthrough with explanation
  • Maintenance recommendations
  • Warranty documentation

Your RV isn't ready until it passes our quality standards and you're completely satisfied.

Service Options

Choose the service method that works best for you

Shop Service

Bring your RV to our fully equipped facility

Benefits:

  • Access to all specialized tools and equipment
  • Controlled work environment
  • Multiple technicians available if needed
  • Secure facility for extended repairs
  • Lower labor rates

Best For:

  • Complex repairs requiring special equipment
  • Multi-day projects
  • Warranty work
  • Annual inspections
Schedule Shop Service

Mobile Service

We come to your location with our mobile workshop

Benefits:

  • Convenient service at your location
  • No need to move your RV
  • Great for campgrounds and storage facilities
  • Emergency service available
  • Personal attention

Best For:

  • Emergency breakdowns
  • Routine maintenance
  • Appliance repairs
  • Electrical diagnostics
Request Mobile Service

Our Quality Commitment

What sets our repair process apart

Quality Parts

We use OEM or equivalent quality parts from trusted suppliers. No shortcuts, no cheap substitutes.

Experienced Technicians

Our technicians have decades of RV repair experience and ongoing training on new systems and methods.

Warranty Backed

All our repair work is backed by warranties. We stand behind our workmanship and the parts we install.

Emergency Repair Process

When you need urgent RV repair, we're here to help 24/7.

Emergency Response:

  1. Call our emergency line
  2. Describe the urgent issue
  3. We dispatch available technician
  4. On-site assessment and repair

Emergency Services:

  • Breakdown assistance
  • Safety-related repairs
  • Power system failures
  • Water/waste system emergencies

Emergency Service

(302) 337-9568

Available 24/7 for urgent RV repair needs

Call Emergency Line

*Emergency service rates apply for after-hours calls

Ready to Experience Our Process?

Contact us today to schedule your RV repair service.

Get Your Free Estimate Call (302) 337-9568