Privacy Policy

Last updated: October 15, 2024

Introduction

Coxs RV Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, address)
  • RV information (make, model, year, VIN)
  • Service history and repair details
  • Payment information (processed securely through third-party processors)
  • Communication preferences

Automatic Information

When you visit our website, we may automatically collect:

  • IP address and location information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Device information

How We Use Your Information

We use collected information for the following purposes:

  • Providing RV repair and maintenance services
  • Communicating with you about services and appointments
  • Processing payments and managing accounts
  • Improving our website and services
  • Sending service reminders and maintenance tips (with your consent)
  • Complying with legal obligations
  • Protecting our business and preventing fraud

How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Email communication services
  • Parts suppliers (for warranty and service purposes)

Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or legal processes
  • Government investigations
  • Protecting our legal rights
  • Preventing fraud or illegal activities

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze website usage
  • Improve user experience
  • Provide relevant content

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate security measures to protect your information, including:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Updates

  • Request copies of your personal information
  • Update or correct your information
  • Request deletion of your information (subject to legal requirements)

Communication Preferences

  • Opt-out of marketing communications
  • Choose how we contact you
  • Update your communication preferences

To exercise these rights, contact us using the information provided below.

Data Retention

We retain personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain warranty records

Service records are typically retained for 7 years for warranty and tax purposes. Marketing information is retained until you opt-out.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any websites you visit.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Coxs RV Repair

  • Address: 11903 Eckert Acres Rd, Delaware
  • Phone: (302) 337-9568
  • Email: elainalam@coxsrvfix.com

Delaware Privacy Rights

As a Delaware business, we comply with applicable state privacy laws. Delaware residents may have additional rights regarding their personal information under state law.


This Privacy Policy is part of our Terms of Service.

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